FAQs

Answers for every stage of your application.

From pre-qualification through document upload to a funding decision: what each step means, what we need from you, and what to do if something's outstanding.

Getting started → Outstanding documents

Pre-qualification FAQs

Getting started with Mutualism

Your business plans don't need to fit neatly into a product category before you speak to us.

Mutualism helps you explore suitable funding through a network of funding partners. We help prepare and present your application, approach relevant funders on your behalf and guide you through any offers that result. The funding partner makes the funding decision and provides any approved finance.

The solutions available through our network can evolve, so start by explaining what your business needs. Where more than one suitable offer is available, we can help you compare your options.

Need a hand?

Use the personal link in your Mutualism email to continue your application. For questions about your next step, contact us or email us at [email protected].

How an application progresses

Your funding journey

These steps explain how an application may progress. They do not guarantee that every application will reach an offer or receive funding.

Pre-Qualification

We use your initial details to understand whether your business and funding requirement may be suitable to progress.

Submit Your Documents

You provide the requested business and financial information, with help available for missing or unclear requirements.

Application Review

Mutualism reviews the information, assesses the requirement and clarifies any gaps.

Goal: around 1–2 business days from full document submission

Finding the Right Funding Solution

We identify suitable routes and potential funders within our network.

Funding Review

Relevant funding partners assess the proposed funding. We help coordinate questions, additional documents or a site visit where needed.

Estimate: around 1–5 business days after your document package is verified

Offer & Agreements

If funding is available, you receive the relevant offer and agreements to review. Where multiple offers are available, you can compare them before deciding.

Finalising Your Funding

Following acceptance, the remaining agreements, checks and funding conditions must be completed.

Funding Disbursed

Funding has been released in accordance with the agreed funding arrangement.

Document-submission FAQs

Bringing your application together

Your documents give us the supporting picture behind your funding request. Start with the records you have, and let us know about anything you need help obtaining.

Outstanding-document FAQs

Let's work through what's outstanding

A missing document doesn't always mean you haven't started. You may be waiting for someone, unsure what has been requested or having trouble with the upload.

Tell us what's holding you up so we can help with the right problem.

Still stuck?

Contact us or email us at [email protected] and tell us which items you would like to work through. Please include your business name, but keep sensitive documents out of the booking notes: use DocuHub for those.

Link expired or need a new one? Visit docuhub.mutualism.co.za and select "Request Upload Link".

Ndima Farms · Johannesburg and surrounding townships

We're happy to talk it through before you apply

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